Comments and complaints
Your feedback matters to us and we listen carefully to all comments and complaints. If you wish to contact us to make a complaint about any product, service or experience you have had with the ECITB, please email complaints@ecitb.org.uk.
Or alternatively complete and submit the form above.
Or write to:
Complaints Team
ECITB
Office F15, Kings House Business Centre,
Home Park Estate, Station Road,
Kings Langley, Herts, WD4 8LZ
We will acknowledge your complaint within 7 working days and will aim to respond fully within 30 days.
Read our Complaints Policy and Procedures
Freedom of Information (FOI) requests
The Freedom of Information (FOI) Act means that anyone, anywhere, can ask for information held by the ECITB. However, there may be times when we can’t give you everything you have asked for, because the Act has some exemptions which may apply.
To submit a request, please email foi@ecitb.org.uk stating clearly the information you require.
Alternatively submit your request using the form above.
Media Enquiries
For media enquiries contact Penny Wilkinson, Head of Communications and Marketing, via email penny.wilkinson@ecitb.org.uk
ECITB Global
To find out more about the ECITB’s global operations, products and services please visit ECITB Global website or contact:
Jason Riley
International Business Development Manager
00 44 7967 653556
Jason.Riley@ecitb.org.uk
Grace Omit
Senior International Administrator and Provider Support Coordinator
00 973 3890 9656
Grace.Omit@ecitb.org.uk
Other useful contacts
As an alternative to completing the form above, use the below email addresses to contact a team directly with your enquiry.
Training programmes and technical tests: programmeadmin@ecitb.org.uk
Awarding organisation: qualifications@ecitb.org.uk
ACE safety card: ace@ecitb.org.uk
CCNSG safety passport: safetypassport@ecitb.org.uk
Connected Competence: connected@ecitb.org.uk
Membership services portal (MSP): msphelp@ecitb.org.uk
Finance enquiries: accounts@ecitb.org.uk
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